by Dave Warner
Technology Innovation Lab of Texas, based in Little Falls has joined an exclusive club. They have become one of a handful of service providers that have become certified in rolling out a new technology that is going to cut down on robocall and spam calls to your home and cell telephone numbers.
The FCC put out a mandate called ‘STIR/SHAKEN’ (yes it is named after a Bond movie) and the new system is aimed at combating illegal caller ID spoofing.
According to the FCC, such a system is critical to protecting Americans from scam spoofed robocalls and would erode the ability of callers to illegally spoof a caller ID, which scammers use to trick Americans into answering their phones when they shouldn’t. Additionally, consumers and law enforcement alike could more readily identify the source of illegal robocalls and reduce their frequency and impact.
Orlando Guitian, co-founder and Chief Information Officer for the company stated, “We’ve been working on getting this certification for about a year and a half now. Now that we have it, we can begin to mitigate robocall issues.”
He said that the certification not only affects his network of callers but everyone who comes through his service. “Even if we don’t own their telephone number if we cannot verify where it’s coming from, then we simply block the call from happening.”
In that case, he says the call might go out through another network that is not yet compliant, but that it won’t go through his. Those companies that are not using a service that is certified, have until June of 2021 to do so.
Guitian believes that even though it’s in the early stages of implementation, he thinks that the mandate is already having an impact. “Based on what I’ve seen internally, I think that it is. We have noticed that the number of calls that have been dropped on the carrier side has been increasing.”
He said that the way it works for him is that if it is not one of their numbers (which they can verify are legitimate), or if they cannot verify it from another source, they are simply dropping the call. “We are not going to endanger our license with a bad caller.”
Guitian believes that if one of your calls constantly doesn’t go through, then you are going to end up calling your service provider to let them know that the call is not going through. “As the complaint goes up the food chain, they’ll eventually come back and say something like ‘we don’t know what to tell you’. They might also transfer the call to a provider who can connect the call.”
In the end, when the final program is rolled out, companies that are not certified are not going to be able to connect phone calls.
He stated, “We’re at the forefront of this, and that’s where we wanted to be. We think that our business will grow at least 30% in the first year because of it.”
You can find out more about the company and its services by visiting tiltx.com or calling 281-767-2166.